Overview
PreheatRemote.com guarantees all its built products for 12 months from the date of shipment unless another Manufactures warranty supersedes. SwitcheOn products are guaranteed by SwitcheOn for as long as service is maintained. Reiff Products are guaranteed by Reiff.
PreheatRemote.com Does Not Guarantee cellular network service.
We hold the right to refund you or prorate any refund for time used or damages to returned product. Do not return product with out an RMA. An 20% restock fee is generally charged for returns.
Refunds
If an RMA is issued, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 work weeks.
Late or missing refunds
If you have not received your refund yet and it is after the 2 work week time frame, please contact us at info@preheatemote.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@preheatemote.com.
Shipping returns
To return your product, you should Contact us.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are responsible for returning items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@preheatemote.com. for questions related to refunds and returns.