This privacy statement covers the site www.preheatremote.com and www.preheatswitch.com and FSTLLC.com owned and operated by DOVAIR AVIATION, INC. (Tanis Aircraft Products).
INFORMATION COLLECTION AND USE
PreheatRemote.com is the sole owner of the information collected on its webites. Preheatremote.com collects information from our users at several different points on our Web site.
The use of this website is not limited to registered users. A user may register with the website in order to be contacted for specific products or promotions. During registration a user is required to give contact information (such as name and email address). We use this information to contact the user about services on our site for which he has expressed interest. It is optional for the user to provide demographic information (such as Aircraft information and address information), and unique identifiers (such as, username and password), but encouraged so we can provide a more personalized experience on our site.
We request information from the user when ordering (Contact Us). It may be required to fill out forms to complete your order. A user must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date, etcetera…). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, the information is also used to contact the user.
Personal information such as email addresses, physical addresses and financial information are not disclosed to any third parties. This information is used exclusively by Preheateremote.com. The company may decide to use and communicate purchasing history and consumer behavior to third parties, but only in aggregate form, rendering personal identification impossible.
We store information that we collect through cookies, log files, clear gifs, and/or third parties to create a profile of our users. A profile is stored information that we keep on individual users that details their viewing preferences. Consequently, collected information is tied to the users personally identifiable information to provide offers and improve the content of the site for the user. This profile is used to tailor a user’s visit to our Web site, and to direct pertinent marketing promotions to them. We do not share your personal profile with other third parties. Items from your profile may be shared in aggregate form only.
A cookie is a piece of data stored on the user’s computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track users movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
Clear Gifs can “work with” existing cookies on a computer if they are both from the same Web site or advertising company. That means, for example, that if a person visited www.companyX.com, which uses an advertising company’s clear gif, the Web site would match the clear gif’s identifier and the advertising company’s cookie ID number, to show the past online behavior for that computer. This collected information would then be given to the advertising company or Web site.In addition, we use clear gifs in our HTML-based emails to let us know which emails have been opened by the recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If users would like to opt-out of these emails, please see the Opt-out section.
COMMUNICATIONS FROM THE SITE
SPECIAL OFFERS AND UPDATES
We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Choice and Opt-out sections.
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications. Please see the Choice and Opt-out sections.
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the users wishes.
SHARING LEGAL DISCLAIMER
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
AGGREGATE INFORMATION (NON-PERSONALLY IDENTIFIABLE)
We may share aggregated demographic information with our partners and advertisers. For example, we may decide to share, the aggregate number of customers Aircraft Spruce & Specialty Co. by zip code. This is not linked to any personally identifiable information.
These are the instances in which we will share users’ personal information:We DO NOT Share Personal Information with Third Parties
THIRD PARTY INTERMEDIARIES
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
We may partner with other third parties to provide specific services. When the user signs up for these particular services, we share names, or other contact information that is necessary for the third party to provide these services. These third parties are not allowed to use personally identifiable information except for the purpose of providing these services.
In the event PreheatRemote.com goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, user’s personal information will, in most instances, be part of the assets transferred.
Our users are given the opportunity to opt-out of having their information used for purposes not directly related to our site at the point where we ask for information. For example, our order form has an opt-out mechanism so users who buy a product from us, but don’t want any marketing material, can keep their email address off of our lists.
Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us.
This Web site contains links to other sites. Please be aware that we, PreheatRemote.com, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
SURVEYS & CONTESTS
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used to notify the winners and award prizes. Anonymous Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Users personally identifiable information is not shared with third parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys or contests, they may not use user’s personally identifiable information for any secondary purposes.
CHAT ROOMS, MESSAGE BOARDS, AND PUBLIC FORUMS
Please keep in mind that whenever you voluntarily disclose personal information online – for example on message boards, through e-mail, or in chat areas – that information can be collected and used by others. In short, by posting personal information online that is publicly accessible, you may receive unsolicited messages from other parties in return.
This Web site takes every precaution to protect our users’ information. When users submit sensitive information via the Web site, their information is protected both online and off-line.
If our registration/order form asks users to enter sensitive information, that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when users are just surfing.While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. We do not take orders online to place an order Contact Us.
All of our user’s information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to user information.
Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our user’s information is protected. Finally, the servers that store personally identifiable information are in a secure environment, in a locked facility.
If users have any questions about the security at our Web site, users can send an email to [email protected]
SUPPLEMENTATION OF INFORMATION
In order for this Web site to properly fulfill its obligation to users it is necessary for us to supplement the information we receive with information from 3rd party sources.
CORRECTING/UPDATING/DELETING/DEACTIVATING PERSONAL INFORMATION
If a users personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate user’s personally identifiable information. This can usually be done at the MY ACCOUNT PAGE or by emailing our Customer Support at [email protected]
NOTIFICATION OF CHANGES
If, however, we are going to use user’s personally identifiable information in a manner different from that stated at the time of collection we will notify users via email and by posting a notice on our Web site for 30 days.